********** company - charging R30,000 more than what was borrowed!!!

Item: DirectAxis
Rating: 1
Author: Bonita M

I was issued a loan of R37,000 by DirectAxis. ONLY R37,000 WAS PAID OUT!!! yet they loaded a debit order instruction for R66,000 on my account - R30,000 MORE THAN WHAT WAS GRANTED!!!!!! I have e-mailed my credit loan agreement to them and followed up yet I do not get the courtesy of a response. They where very quick to send me the approval letter but how can they charge me R30,000 more!!!!!

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

10 Jun 2021, 16:36

Hello Bonita,

Thanks for reaching out to us.

Please accept our apologies for the inconvenience caused. We're currently experiencing technical difficulties affecting our usual turnaround times.

We've escalated your query to our Customer Relationship Management Team and a consultant will be in touch with you.

Thank you for your patience and understanding.

Team DirectAxis

DirectAxis's reply10 Jun 2021, 16:36

Official