********** ACTIVITY ON MY BANK ACCOUNT BY DIRECTAXIS/WESBANK

I paid up my personal loan on the 20th May 2020 after I had received a settlement letter from DirectAxis. This morning they decided to debit my bank account with an amount of R1613.34. I demand my money back. I have tried getting hold of them for the past month to try and get a paid-up letter but my attempts proved fruitless. Theres never anyone on the other end of the line when you call them. I have sent numerous emails of which they never attended to. I even sent an email to thier complaints line and it was simply ignored. I finally got hold of them yesterday and spoke to a lady my the name of Nomzikiso, she asked me to send proof of payment of which i found to be nonsensical since she had already acknowledged that the amount paid reflects on their system... what are you trying here??? you are just insulting my intelligence. She further went on to say my account will continue to incur interest... interest on what???? the account is paid up. Anyway, I asked to speak to a supervisor but was advised they were all in a meeting. She told me a Wendy or Wadia(supervisors) would call me back after the meeting.. im still waiting. Its beyond me why you choose to play these silly games with your clients livelihoods especially during these trying times. This has a negative impact on my bank account and more importantly my credit rating. You are running this business like a ****a shop and god be my witness I will never make use of your facility ever again. I expect that you sought this mess out ASAP because I will exhaust every platform available until you get your act together. acc no. ***