*****ulant Loan Company - PLEASE STAY CLEAR!

At this point I wish there was an option to give no rating at all! I have settled my loan on the 24th of February 2021 already and still waiting for the refunds for the ********** debit orders going off my account for the last two months. I was told that the loan was over settled, yet they can not give me the amount I over settled with. I have had to get extra loans to get me through the month because of the money they owe me. If you phone, you literally hold for hours. I have spent hundreds of rands in airtime trying to get hold of someone at Customer Service (a department I doubt actually exists), and sent numerous e-mails. I have had excuse upon excuse for why I am not being refunded, the latest being a technical difficulty in closing accounts. In the meantime I am being overrun by sms's and e-mails telling me that I am pre-approved for more loans! This is getting ridiculous. I am going to see a lawyer or the Ombudsman or both, because this is BAD business practice and I am pretty sure *******.