FP
Franscois P
1 reviews | Active since Apr 2010
25 Aug 2016, 15:51
***** report
<p>I have become aware that a ********** loan was taken on my name. I cannot find any place on the website to report the *****, and no one is picking up the phone. This is kind of urgent. </p>
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
26 Aug 2016, 05:52Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply26 Aug 2016, 05:52
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
26 Aug 2016, 12:04Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply26 Aug 2016, 12:04
Official
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,