***** & ******** Banking Practices

DirectAxis is a company with loose morals when it comes to safe guarding their customers, they main goal is to keep clients indebted to them for as long as possible. My issue is that they have processed a loan in my name under the guise of a COVID 19 cash flow relief on the 28 May 2020, where as they have been receiving my contractual installment monthly as per agreement. Once I queried it in July/August I was told that the plan should not have been processed due to the fact that I have been paying my installment & that the plan needed certain documentation to be sent, which I did not send through at any point. The purpose of this "cash flow relief " is to basically refinance an additional loan in the customers name & have them pay it over the longest term possible so the maximum interest can be charged, keeping one in debt instead of assisting one to obtain financial freedom. I have had numerous calls conducted with the promise of a call back on multiple occasions at my own expense, and sent emails hoping the issue can be resolved in an amicable manner, however Direct Axis and its staff and hell bent on dragging my situation due to the fact I have been understanding with them, as I have been dealing with this my credit rating which I have been consciously working on for the past 3 years has dropped from a +700 to +500. This has directly blocked me from obtaining an extra income I have been working towards for months. I feel profiled in the manner I have been treated & have changed my view from being an understanding customer to being one that exercises their right to fair financial treatment, and not this financial oppressions. This is a serious ***** case, however it seems like everyone is treating it like a normal day at the office, it is sad that due to the fact I am born in the 90's and am from African descent living in a township that my case is treated as nothing.

I am hoping this issue is resolved, due to the fact my experience has been poor of late, and if no prompt resolution the only way to be treated correctly is through using the law and I hope more people follow this course with results to this company,

I am not beating around the bush when I say that I will pushing for a proper goodwill gesture once this matter is concluded as this is straight up ***** and ******** charges will be brought unto the perpetrator. I have been suffering for the past 4 months and it causes me stress and grief.