AF
Amanda F
1 reviews | Active since Jan 2015
21 Jan 2019, 11:05
***** carelessness
I suspected a 5% loan offer was a **** when they asked me to pay insurance up front into a FNB account in a S Mathobela's account so I called Direct Axis.
Surely it is in the company's interest to stop ***** using their business name. I would have thought so but was told to report the potential **** to the police (and we know how effective they are and how painful statement making is). I was put on hold for ages waiting to be put through to their ***** division and eventually gave up wasting my time and phone call.
I wish I owned a business that didn't need to worry about its reputation.
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DirectAxis's replyOfficial
22 Jan 2019, 10:49Hello, thank you for getting in touch Amanda, your experience isn't what we aim to provide, we only ask customers to lodge a case with the police if they have actually been de*****ed. Having a case number then allows us to make a thorough investigation and close down ********** accounts.
We'd like to follow up with the relevant department that you spoke to in order to recommend the correct refresher training. To enable this would you privately message us the telephone number you used to make the call and we'll be able to listen to the recording of the conversation.
We'd also like to see any correspondence that you received about the **** as the more information we have the better we can fight *****. Would you forward it to *** and the anti-***** team will interrogate it. Once again thank you for your mindfulness.
Team DirectAxis
We'd like to follow up with the relevant department that you spoke to in order to recommend the correct refresher training. To enable this would you privately message us the telephone number you used to make the call and we'll be able to listen to the recording of the conversation.
We'd also like to see any correspondence that you received about the **** as the more information we have the better we can fight *****. Would you forward it to *** and the anti-***** team will interrogate it. Once again thank you for your mindfulness.
Team DirectAxis
DirectAxis's reply22 Jan 2019, 10:49
Official
Hello, thank you for getting in touch Amanda, your experience isn't what we aim to provide, we only ask customers to lodge a case with the police if they have actually been de*****ed. Having a case number then allows us to make a thorough investigation and close down ********** accounts.
We'd like to follow up with the relevant department that you spoke to in order to recommend the correct refresher training. To enable this would you privately message us the telephone number you used to make the call and we'll be able to listen to the recording of the conversation.
We'd also like to see any correspondence that you received about the **** as the more information we have the better we can fight *****. Would you forward it to *** and the anti-***** team will interrogate it. Once again thank you for your mindfulness.
Team DirectAxis
We'd like to follow up with the relevant department that you spoke to in order to recommend the correct refresher training. To enable this would you privately message us the telephone number you used to make the call and we'll be able to listen to the recording of the conversation.
We'd also like to see any correspondence that you received about the **** as the more information we have the better we can fight *****. Would you forward it to *** and the anti-***** team will interrogate it. Once again thank you for your mindfulness.
Team DirectAxis