***** at DirectAxis!!!

I was alerted by TransUnion that DirectAxis had made an affordability inquiry on my name for a personal loan. Since I hadn't tried to get a personal loan with them I called to find out why an affordability enquiry was made when I didn't apply for a loan I was told that an online application was made, that their IT department would investigate and that the enquiry would be removed from my TransUnion profile 3 weeks later and 3 phone calls later, each lasting about 30minutes, no one has given me any answers, the enquiry still stands at TransUnion and I just had one of the call centre managers drop the phone on me!!!!