1 reviews | Active since Oct 2016

06 Jul 2021, 10:06

*****

My daughter has been a victim of ***** - someone has taken a loan in her name with her ID and bank details. I have sent through numerous email with the affidavit and case number to Direct Axis ***** department as well as customer care since April and STILL NO RESPONSE - YET they still keep deducting the amount off her bank account!!! Can someone please just answer us for goodness sake!

0
Replies (7)
DirectAxis
DirectAxis's reply06 Jul 2021, 13:08
Official
Hello Michelle,  Thank you for reaching out to us.  The details you have provided are not for your daughter. Please send us a private reply with the details of your daughter. You may email all the above to *** so that we can pass it onto our support team. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply06 Jul 2021, 13:08
Official
Hello Michelle,  Thank you for reaching out to us.  The details you have provided are not for your daughter. Please send us a private reply with the details of your daughter. You may email all the above to *** so that we can pass it onto our support team. Team DirectAxis

Best regards,

's update06 Jul 2021, 13:13
Reviewer Update
Hi her name is Jade Perotti and her cell number is *** 
DirectAxis
DirectAxis's reply07 Jul 2021, 09:09
Official
Hello Michelle, thank you for your daughter's details. We will escalate your complaint to our ***** Team and keep you posted.  Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply30 Jul 2021, 12:38
Official
 Hello Michelle, we're having difficulty getting in touch with your daughter. Please let us know when would be the best time for us to call her. Thank you.

Best regards,

's update30 Jul 2021, 12:47
Reviewer Update
Hi you can try this number ***
DirectAxis
DirectAxis's reply30 Jul 2021, 12:49
Official
Hello Michelle, thank you. 

Best regards,