FNB and Direct axis, words means nothing

I don't have words to describe this company's bad administration. Not only theirs, but that of FNB legal dept and also their words on paper means nothing. Out of the blue, my debit order was not active on 1 January 2026, as per agreement. Then I sent numerous emails asking for an explanation, but nothing. Then I tried to make an Eft, but the details on my statement, were wrong. Then I informed them that I will make cash payment on the next Saturday, which I did. On the same day I received a statement, where I paid in more than, that was expected. On 1 February 2026 the debit order was active again. On this day 15 February 2026, I received my new statement where I'm now in arrears, late charges. I'm trying to get a copy of the bank's notice of not enough funds, or a copy of me canceling the debit order, or a copy of my refusal of payment, but Nothing. How this company can have a slogan" how can you help you ", is outrageous. Is it more like, how can we help you having bad credit, or what do they really mean about that slogan. I'm I being singled out for trying to stay ahead of my debt, or why are they treating me like this. All I want is the same honorable treatment like everyone else. I just want my questions answered by email. No communication on my questions.