Fire the Customer Service Management!!!!!!!

Dear DirectAxis, ever considered looking at your customer service department to at least try and improve on your current ratings? At a 2.1 our of 10 on trustworthy and 81% negative reviews something is clearly wrong. The fact that you reply on this site saying that a query/question/problem is being addressed will not fix the rating. Do your due diligence and actually contact the customer. Should any member of your customer services team actually take the time to contact me and is able to supply a solution to my problem, I would gladly be one of the first customers to do a spotless good review. But seeing as to no communication has been forthcoming since 17 June 2021...........................