Feedback is none Existant

This is he third time i am complaining about Direct Axis. If i knew how bad the feedback, customer support and service from the organisation. It took me 3 weeks to get a settlement letter, because the process is so antiquated. I cannot receive a settlement letter until it goes to the back office. That takes 48 hours. After not receiving any feedback i have to phone back again, to find out whats happening to have to log a new call. I did this 3 or 4 times over a course of 3 weeks. Apparently i was called, but no voice message or follow up mail, so how am i supposed to call back if no one leaves a message. Finally when i did get to speak to someone, the woman was very rude and it sounded like she thought she was doing me a favor. I have requested that someone mail me to let me know when we can schedule call, that never happened. This is just as bad as the experience I had with Andre Hanekom, really poor service. Only person i was happy to work with was an agent called Angelo. I requested to speak to a manager today 19/10/2015 at 08:00, he decides to call me when convenient for him. This is really not on. I am really unhappy with such poor service and attitude from the organisation