DH
Daniel H

1 reviews | Active since May 2017

12 Jun 2017, 09:13

Fast to call you

<p>about two weeks ago I sold my bike in order to settle my account with Direct Axis, i was extremely happy that I could settle this account , however after being told my account has been sent for closure and that I will receive my paid up letter, i still have not received anything, i then reqeusted a paid up letter to be sent to me and to my surprise i still have not received anything, then when i do a credit check om my self then i see that this account is still active, after i have been told on black and white that it has been closed</p>

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Replies (8)
DH
Daniel H's update12 Jun 2017, 09:17
Reviewer Update

it seems like the only time you receive a respons is when you start complaining on sites like these

DirectAxis
DirectAxis's reply12 Jun 2017, 09:17
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

DH
Daniel H's update12 Jun 2017, 09:22
Reviewer Update

I do not want anyone to call me, I am tired of explaining my self over and over and over, all I want is my paid up letter to be sent to me via email and that s it, I want all communication to be done in black and white so that i have my evidence, i will not answer any calls

DirectAxis
DirectAxis's reply12 Jun 2017, 12:27
Official

We appreciate your feedback. You may expect the letter from *** before close of business today.

Best regards,

DirectAxis
DirectAxis's reply13 Jun 2017, 08:28
Official

We are able to confirm the letter has been sent. Please confirm receipt there of.

Best regards,

DH
Daniel H's update13 Jul 2017, 12:00
Reviewer Update

receipt of the letter has been received

DirectAxis
DirectAxis's reply13 Jul 2017, 12:17
Official

Great! Thank you for the feedback.

Best regards,

DirectAxis
DirectAxis's reply13 Jul 2017, 12:17
Official

Great! Thank you for the feedback.

Best regards,