False Promises, taken from pillar to post

<p>I took out a loan with DirectAcis in Jan, this was a promotional thing as i received an SMS from the Edcon Group. My application was successful and the agreement was that i will received a R2500.00 voucher from Edcon upon approval of the loan, which i received in Jan. The other agreement was that i will receive my 1 months instalment after i have kept my account up to date for 6months, which i have. on the 13/07 i logged a query to find out if im going to be debited on the 20/07 and was told that i will received feedback within 2 days, that never happened, i then followed up on email on the 19/07 regarding the instalment that im supposed to receive back and no feedback. on the 20/07/ i called and spoke to Bongiwe who promised that she will call me back, she didnt. On 21/07 i spoke to Sihle who tried to assist, but still couldny. he reffered me to the Edcon dept ********** 442, i called and spoke to Refilwe who referred me back to DirectAxis saying that they cant do the refund on their side. I got frustared and escalated the matter and spoke to a Mrs Adams who promised that my issue would be resolved on the 21/07 and that she will personally call me on the 21/07, but she didnt. I called on 22/07 and was told that Mrs Adams is not in today.</p> <p> </p> <p>I have kept my end of the bargain and have paid my account without failure every month, yet when its time to keep your end, you are failing to. No one seems to know what to do and i even emailed the proof of the agreement that i will geta my instalment back. The debit order ran successfully, but i still want it back as you had promised. if i am not going to get satisfactory feedback i am willing to escalate this matter further as i have the proof. you cant kure clients like that and not keep your promises. and no i dont want a gift card, i was promised my 1 months instalment and thats it</p>