MvdW
Marietjie van der Walt
1 reviews | Active since May 2016
30 May 2016, 17:56
False information
<p>For a few years I have be a very loyal customer at youre company, now when I needed youre service again I knocked on youre door. Friday we did an application and the operator told me its approved and the next day I was phoned to tell me its declined. How can the 1 operataor tell you something and the next another. For me this is false.</p>
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Replies (2)
DirectAxis's replyOfficial
31 May 2016, 03:13Hi
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply31 May 2016, 03:13
Official
Hi
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
06 Jun 2016, 06:45Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply06 Jun 2016, 06:45
Official
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,