<p>I went onto the Directaxis website and clicked on the consolidated loan application. I was preapproved and i got a call back from a representative from the consolidated loan department which is apparently different to the personal loan. I gave all my details and explained what i need the money for which was to pay my personal loan, overdraft and my car finance. I later got a call that i was approved for alot less than i needed to pay my debt. I explained that i app**** for a debt consolidation, i was then informed that Directaxis no longer gives loan consolidations. I was very confused as the lady i spoke to first assured me that they do debt consolidation. I told the second lady i would phone back. I phoned later and spoke to someone else and this lady assured me that they do debt consolidation. Again she said she was going to take it up with her manager and get back to me. I got a call later to say that i only qualify for the amount they giving me and that they dont do debt consolidation.</p> <p> </p> <p>Right now i am so confused, i have no idea what to do, as i thought directaxis would be able to help me in my situation. So far they false advertised and i have been completely misinformed.</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that a consultant has been in touch with you and your application has been banked.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that a consultant has been in touch with you and your application has been banked.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
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