ND
Nathasia D

1 reviews | Active since Dec 2016

08 Dec 2016, 12:24

Fals protection plan on retrenchment

<p>I took a loan from Direct Axis about 2 years ago. I paid the protection fee with the installment every month. In Feb 2016 i was retcenched and they told me to sent the retrenchment letter and id. I did that now i get calls from lawyer's. I was a contract worker and didnt get uif. Why did i have to pay thecprotection fee evety month is they cant use it?</p>

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Replies (4)
DirectAxis
DirectAxis's reply08 Dec 2016, 12:44
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

DirectAxis
DirectAxis's reply08 Dec 2016, 14:26
Official

Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please do call us on *** or if you’d prefer email us at ***.

DirectAxis
DirectAxis's reply09 Dec 2016, 13:33
Official

We've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us on *** or if you’d prefer email us at ***.. We'd like to settle things as soon as we can.

DirectAxis
DirectAxis's reply12 Dec 2016, 08:08
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!