GT
Grant T
1 reviews | Active since Jun 2020
16 Jun 2020, 17:38
Failure to communicate or pay back monies debited despite promises
I app**** and was successful with a covid 19 assistance relief scheme loan on 19 May 2020. Debit order still went off my account on 29 May 2020. Despite over 8 hours on the phone waiting for direct axis and no resolution despite assurances that it will be refunded, to date, no joy. very disappointed in the service despite being a long term client.
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DirectAxis's replyOfficial
17 Jun 2020, 09:07Hello Grant We have received your review. Please accept our humble apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and follow up on the status of your refund. Team DirectAxis
DirectAxis's reply17 Jun 2020, 09:07
Official
Hello Grant We have received your review. Please accept our humble apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and follow up on the status of your refund. Team DirectAxis