MH
MARINA H
1 reviews | Active since Jun 2011
15 Jun 2021, 11:18
FAILURE TO CANCEL CESSION OVER POLICY CAUSING MAJOR LOSSES
Direct Axis had a cession over a policy pending full payment of loan. Loan was fully repaid 2 years ago. To date cession has not been cancelled despite requests for over 2 months- to CEO Tracey Booysen herself also- no response. Client suffering major losses because of this failure. Client ***
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DirectAxis's replyOfficial
15 Jun 2021, 14:57Hello Marina, Thank you for reaching out to us. We want to apologise for the customer’s experience, especially during these challenging times. It’s not our usual standard and we understand how frustrating this delay must be. We have escalated the matter to our Claims Team and a consultant will be in contact with the customer directly. Team DirectAxis
DirectAxis's reply15 Jun 2021, 14:57
Official
Hello Marina, Thank you for reaching out to us. We want to apologise for the customer’s experience, especially during these challenging times. It’s not our usual standard and we understand how frustrating this delay must be. We have escalated the matter to our Claims Team and a consultant will be in contact with the customer directly. Team DirectAxis
MH
MARINA H's updateReviewer Update
17 Jun 2021, 13:11This is the standard "spin". You have done NOTHING to solve this. Stop talking *******. You are causing major harm and your computer generated standard nonsense reply is not cutting it. Is there anybody out there? A real person of flesh and blood that actually reads these reviews and cares to do do something about your irate customers???
MH
MARINA H's update17 Jun 2021, 13:11
Reviewer Update
This is the standard "spin". You have done NOTHING to solve this. Stop talking *******. You are causing major harm and your computer generated standard nonsense reply is not cutting it. Is there anybody out there? A real person of flesh and blood that actually reads these reviews and cares to do do something about your irate customers???