TI
Tumisang I
1 reviews | Active since Jul 2020
10 Dec 2021, 14:57
Failure to assist on simple request
Dear Direct Axis Management and customer service,
Please note that today on the 10th December 2021, I made a call and was transferred by 5( five) different consultant who answered my calls to some accounts department that my calls never went through to.
This is absolute POOR SERVICE and need to know that not every person has luxury of data or airtime to call and be taken from pillar to post, hope you treat your future customers better.
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Replies (2)
DirectAxis's replyOfficial
10 Dec 2021, 15:21Hello Tumisang, Thank you for reaching out. We’ll provide you with feedback via private reply shortly. Team DirectAxis
Best regards,
DirectAxis's reply10 Dec 2021, 15:21
Official
Hello Tumisang, Thank you for reaching out. We’ll provide you with feedback via private reply shortly. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
10 Dec 2021, 15:21Hello Tumisang, We are unable to locate you on our system with the details provided. Please send us a private reply with either your loan account or ID number and your cellphone number so that we can look into the matter. Team DirectAxis
Best regards,
DirectAxis's reply10 Dec 2021, 15:21
Official
Hello Tumisang, We are unable to locate you on our system with the details provided. Please send us a private reply with either your loan account or ID number and your cellphone number so that we can look into the matter. Team DirectAxis
Best regards,