Failure to adhere to promise// Paid up letter

Good day,<br> <br> I refer to the matter above.<br> <br> I have settled my Direct Axis account with VVM Attorneys as per agreement.<br> <br> I have requested for a paid up letter on several occasions and this has been confirmed telephonically as well. <br> <br> I have had no response herein and I keep receiving reminder e-mails advising me to make payment and or continue to make payments to the above account.<br> <br> I trust you find the above in order and await your urgent response herein.