Failuer to comply to NCA rules and regulations.

Diect Axis has failed to notify me writing of account changes and action taken on my account, after chasing Direct Axis for 3 months now. I have had enough, tthey have been many channels in which to conact me to resolve the matter. Yet after full payment Direct axis still do their own thing 1. FAILURE TO CONFRIM PAYMENT IN FULL ON COMPANY LETTER HEAD 2. FAILURE TO UPDATE THE CORRECT INFORMATION ON ITC - DEFAULT ON MY NAME !!! AFTER FULL PAYMENT ???? <br> You are quick to reply \we take lending serious"yet fail to repsond after that to resolve the matter and fix what you have updated incorrectly. I am typing this as I called into your call centre in CAPE TOWN Call was answered 3 min by Sumia after expalining to your staff member that I wish to escalate this matter.I have been placed on hold in your queue for 41 min and counting"