ZM
Zuko M
1 reviews | Active since Sept 2020
30 Sept 2020, 07:17
Failed refund
On the 2nd of September I settled my account and on the 3rd my debt counselors paid direct axis even after the account was settled. On the 7th of September I called direct axis for a refund they promised that Ill get it in 14 days. I've been trying to get hold of them and every time I call them their consultants transfer me to their debt review department which directs me back to the same consultant. I want my money now, I've been patient for a long time
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
30 Sept 2020, 14:57Hello Zuko, We’ve received your review. We’re sorry about your experience and are here to assist to resolve your query. We’ll look into your query and liaise internally to have this resolved. Team DirectAxis
DirectAxis's reply30 Sept 2020, 14:57
Official
Hello Zuko, We’ve received your review. We’re sorry about your experience and are here to assist to resolve your query. We’ll look into your query and liaise internally to have this resolved. Team DirectAxis
ZM
Zuko M's updateReviewer Update
12 Oct 2020, 09:06Direct Axis has refunded my money however it's still with hyphen. Thank you for the refund, I'll follow up with hyphen from here
ZM
Zuko M's update12 Oct 2020, 09:06
Reviewer Update
Direct Axis has refunded my money however it's still with hyphen. Thank you for the refund, I'll follow up with hyphen from here
DirectAxis's replyOfficial
12 Oct 2020, 10:37Public: Hello Zuko, Thanks for responding to us. We appreciate your informed response and are happy that your query has been resolved. Please do not hesitate to contact us should you have any further questions. Team DirectAxis
DirectAxis's reply12 Oct 2020, 10:37
Official
Public: Hello Zuko, Thanks for responding to us. We appreciate your informed response and are happy that your query has been resolved. Please do not hesitate to contact us should you have any further questions. Team DirectAxis