MN
MPUMELELO N
1 reviews | Active since May 2021
01 Nov 2024, 05:22
Failed customer commitment at DirectAxis
There is poor customer service at DirectAxis, settled accounts are not updated on time as a result this has a negative impact on customer credit profiles. The timelines that DirectAxis is communicating to customers are not adhered to. A failed customer commitment.
My loan repayment was settled in full and final settlement, my credit profile was last updated in March 2024. No movement since then.
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Replies (2)
DirectAxis's replyOfficial
01 Nov 2024, 08:42Good day Mr Mpumelelo G Nhlangulela
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply01 Nov 2024, 08:42
Official
Good day Mr Mpumelelo G Nhlangulela
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
MN
MPUMELELO N's updateReviewer Update
01 Nov 2024, 12:33Can I please have this matter resolved today
MN
MPUMELELO N's update01 Nov 2024, 12:33
Reviewer Update
Can I please have this matter resolved today