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Peter M
1 reviews | Active since Oct 2012
03 May 2023, 05:43
Failed Attempt to settle account after overpaying
I settled my account with DirectAxis on the 11th of April 2023 and overpaid them. I then called their call center to request a refund and for the account to be closed. On the 30th of April 2023, interest on the loan was deducted, monthly service fee deducted, and the insurance premium deducted from my account. It's sad that when you missed an installment, they are quick to call, threatens and blacklist you but when they have our money, we can't blacklist them. I will never take out a loan with DirectAxis
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Replies (5)0
Replies (5)
DirectAxis's replyOfficial
03 May 2023, 08:36 Hello Peter, Thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply03 May 2023, 08:36
Official
Hello Peter, Thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Best regards,
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Peter M's updateReviewer Update
03 May 2023, 15:05 Hello, you should have responded if you are serious about customer service. It's 9 hours later and my email has not yet been responded to but you are busy managing your reputation on this platform. I send another email today about 9 hours ago to *** but you still have not rep****. What you are doing is not all about giving great service to customers but about managing your public image.
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Peter M's update03 May 2023, 15:05
Reviewer Update
Hello, you should have responded if you are serious about customer service. It's 9 hours later and my email has not yet been responded to but you are busy managing your reputation on this platform. I send another email today about 9 hours ago to *** but you still have not rep****. What you are doing is not all about giving great service to customers but about managing your public image.
PM
Peter M's updateReviewer Update
03 May 2023, 15:06Here is a proof of my email sent 9 hours ago but have not yet received a response.image.png 52.11 KB
PM
Peter M's update03 May 2023, 15:06
Reviewer Update
Here is a proof of my email sent 9 hours ago but have not yet received a response.image.png 52.11 KB
DirectAxis's replyOfficial
03 May 2023, 16:06 Hello Peter, we can assure you that the matter has been escalated and our support team is looking into this. We'll continue to keep you posted until the matter is resolved. Team DirectAxis
Best regards,
DirectAxis's reply03 May 2023, 16:06
Official
Hello Peter, we can assure you that the matter has been escalated and our support team is looking into this. We'll continue to keep you posted until the matter is resolved. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
17 May 2023, 13:49We've received feedback that the matter has been resolved and refund has been paid out. Should you require assistance in the future, do let us know.
Best regards,
DirectAxis's reply17 May 2023, 13:49
Official
We've received feedback that the matter has been resolved and refund has been paid out. Should you require assistance in the future, do let us know.
Best regards,