1 reviews | Active since Jun 2014
Extremely ******* service
I have been sending documents to direct axis from 22 April after my employer cuts my salary due to COVID-19. Instead of sorting out my issue I get sms over and over again asking about same documents that were sent. I even complaint on their Facebook page I was told to send a private message with my ID number consultant will call me. Today I get this bellow message.. Hi, Mrs Ngwenya, we received your request for COVID-19 Cashflow Relief. Unfortunately, as you were already in financial distress before the COVID-19 lockdown, we're unable to assist you at present. We'll be in touch to set up a reasonable payment plan that considers your current financial position. 1. Did south africa had covid 19 before a submit this application,?? 2. is there a way that I will be given payment relief for something beside covid 19?? 3. Have we ever had a protection insurance that will give me a relief why am working and my instalments been debited for no reason? 4. Can someone please help us report this ******* financial institution our government is not aware of this please whoever have information about reporting them pls reply to me. 5. Am sick and tired of been given stress with the benefit am paying for, because direct axis is the one claiming from our insurance did they claim and kept our money. Know that this is the begining of my war, you debited my UIF payment even after you were notify I don't have food right now or do you want me to go reverse that debit order.??
Or did I ever stayed without paying my loan and insurance has lapsed or did you lie about the protection insurance certificate you emailed me???
6. Your delaying to give us feedback to debit our accounts again I promise you there are lawyers out there who are ready to take over this case and you will pay for lawyers fees. This is my money that am contributing towards to protect me in such cases.
Any lawyer or anyone who knows a lawyer to help us here is money, direct axis is pushing us if you can see how is their Facebook page you will be angry people are frustrated, angry and boiling inside.
Am going to report this everywhere till I get help or I will rather breath my last breath before I surrender this is ******* service
We have received your review and aware of your query via Facebook.
Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted.
We’ll escalate the matter to our COVID-19 management team and arrange for you to be contacted.
Team DirectAxis
Best regards,
We have received your review and aware of your query via Facebook.
Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted.
We’ll escalate the matter to our COVID-19 management team and arrange for you to be contacted.
Team DirectAxis
Best regards,
We have received your review and aware of your query via Facebook.
Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted.
We’ll escalate the matter to our COVID-19 management team and arrange for you to be contacted.
Team DirectAxis
Best regards,
We have received your review and aware of your query via Facebook.
Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted.
We’ll escalate the matter to our COVID-19 management team and arrange for you to be contacted.
Team DirectAxis
Best regards,