RP
Rhoda P
1 reviews | Active since Sept 2011
29 Aug 2020, 12:49
Extremely poor service from DirectAxis
It’s been weeks now begging this **** organization for a settlement letter. The service is extremely poor. This is the worst financial institution ever. They don’t answer their phones, they don’t reply to emails.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
31 Aug 2020, 11:34Hello Rhoda, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a settlement letter from us. This is system generated and may take a while to be sent. We have resent the letter to the email address we have on record for you. Team DirectAxis
Best regards,
DirectAxis's reply31 Aug 2020, 11:34
Official
Hello Rhoda, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a settlement letter from us. This is system generated and may take a while to be sent. We have resent the letter to the email address we have on record for you. Team DirectAxis
Best regards,
RP
Rhoda P's updateReviewer Update
31 Aug 2020, 12:23I received it, thank you. Since this is the only platform I get a response, now tell me, I have settled the loan and sent through proof of payment to customer service email. I have a payment relief loan in place, until end of September but because of the settlement the relief is no longer needed. There isn’t any contact details on the loan contract so how will FNB know that they must stop payment to you. Please advise. Thanks
RP
Rhoda P's update31 Aug 2020, 12:23
Reviewer Update
I received it, thank you. Since this is the only platform I get a response, now tell me, I have settled the loan and sent through proof of payment to customer service email. I have a payment relief loan in place, until end of September but because of the settlement the relief is no longer needed. There isn’t any contact details on the loan contract so how will FNB know that they must stop payment to you. Please advise. Thanks
DirectAxis's replyOfficial
01 Sept 2020, 13:14Hi Rhoda. The settlement payment takes up to 48 hours to reflect. Once the payment is received, your account will go into a closure process which takes up to 10 days and then we will send you a paid up letter to confirm the closure of your account. Communication will be sent to FNB and we will continue to keep you updated until the matter has been resolved. Team DirectAxis
Best regards,
DirectAxis's reply01 Sept 2020, 13:14
Official
Hi Rhoda. The settlement payment takes up to 48 hours to reflect. Once the payment is received, your account will go into a closure process which takes up to 10 days and then we will send you a paid up letter to confirm the closure of your account. Communication will be sent to FNB and we will continue to keep you updated until the matter has been resolved. Team DirectAxis
Best regards,
RP
Rhoda P's updateReviewer Update
01 Sept 2020, 13:56Thank you for the reply. I’ll await further update from you.
RP
Rhoda P's update01 Sept 2020, 13:56
Reviewer Update
Thank you for the reply. I’ll await further update from you.