JV
Jaco V
1 reviews | Active since Jun 2021
22 Jun 2021, 17:32
EXTREMELY POOR SERVICE
EXTREMELY POOR SERVICE!!!!!!! Can not get my mothers personal loan settled. Sent various emails, made various phone calls and can get nothing solved.
She's been diagnosed with stage 4 cancer. The Credit Protection Policy taken with the personal loan already settled the amount owned, now they(DirectAxis) doesn't want to pay out the difference owned to my mother.
They are quick to phone if you aren't able to make a payment or to make the debit order....but now that they owe money back, you cannot get hold of them.
EXTREMELY POOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!
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DirectAxis's replyOfficial
23 Jun 2021, 09:58Hello Jaco, Thanks for reaching out to us. We’re sorry to hear about your mother’s illness. We would also like to apologise for the unpleasant experience you’ve had in trying to get your mother’s account settled. We’ll be escalating this matter to our Claims Support Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
DirectAxis's reply23 Jun 2021, 09:58
Official
Hello Jaco, Thanks for reaching out to us. We’re sorry to hear about your mother’s illness. We would also like to apologise for the unpleasant experience you’ve had in trying to get your mother’s account settled. We’ll be escalating this matter to our Claims Support Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis