Extremely poor service

<p>I app**** for a petty cash loan just to cover some minor engagements which needed to be sorted urgently. I called on a Friday and I was informed about their documentation requirements so I emailed them immediately. I then called to confirm if all documents were received and they told me that my policy documents are outstanding. The following Monday I made sure to email everything they required and I went on to confirm if they had received everything, they confirmed and assured me that I'd be paid within 24-48 hours. Needing the money urgently, I called them daily to track my application. On Wednesday I was told that there were documents outstanding and that I need to resend, so I did exactly that, confirmed and everything was fine again. Thursday I was told the documents had been named wrong but they'll look into it. Friday I was told they would push the documents to their superiors so they can pay me before the end of day, nothing was done. Saturday morning I'm now told my policy doesn't cover retrenchment and retirement. Every single day I called, using my airtime, my money, my data and all this for what?! They gave me a run around for a mere R6000 loan that I'd pay back by the end of the month. Extremely bad communication s****s, lazy consultants, very, very bad service and then they still want to ask me, "So why are you cancelling your application with us?". Keep your money, I'll try elsewhere. Thanks for wasting my everything.</p>