Extremely poor poor service

DirectAxis is the definition of poor service. My husband Mr SA Bloem *** DirectAxis account was paid up the 11th of March 2021. The proof of payment was send to them not once but twice. The first proof of payment was send 16 March and the second again 29 March 2021. They took another debit order the 01st of April 2021 even though the account was settled almost a month ago. They use the poor excuse at first no proof of payment was received and now again for the second time after phoning them more than once that the payment needs to be tracked that was on Thursday 01 April when my husband phoned again yesterday asking to speak to a manager he was put on hold for almost 30 minutes then the line cut off. Today when he phoned back for feedback their excuse for not closing the account was that we used the incorrect reference number for the payment. it will take another 10 days to track the payment and another to do the refund after the payment was allocated. Extremely poor service. They are so fast to take money but do not do their jobs.