MF
Malan F
1 reviews | Active since May 2021
25 May 2021, 09:16
Extremely poor customer service.
I have tried getting through to customer service on multiple occasions all on different days, you plainly just cannot speak to anyone as they keep you on hold. After 5 days of attempting to caal customer service I have yet to get through to anyone. Worst customer service experience I have had.
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Replies (2)0
Replies (2)
DirectAxis's replyOfficial
25 May 2021, 10:06Hello Malan, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused while trying to get through to us. We’ll ask our support team to take a look at your query. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply25 May 2021, 10:06
Official
Hello Malan, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused while trying to get through to us. We’ll ask our support team to take a look at your query. A consultant will be in touch with you. Team DirectAxis
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Malan F's updateReviewer Update
25 May 2021, 14:52I still had no response via mail or phone. This is the exact reason the complaint was written.
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Malan F's update25 May 2021, 14:52
Reviewer Update
I still had no response via mail or phone. This is the exact reason the complaint was written.