Extremely *********** and unprofessional
Emailed numerous times for closure letter of the loan that was paid up. Nobody replies or responds to the email addresses on the website. So what does one do? The call centre is hugely *********** by just adding fuel to fire
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DirectAxis's replyOfficial
06 Oct 2021, 09:19Hello Shariefa, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. A paid-up letter has been emailed to you and you should receive it shortly. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply06 Oct 2021, 09:19
Official
Hello Shariefa, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. A paid-up letter has been emailed to you and you should receive it shortly. If you require further assistance, please let us know. Team DirectAxis