Extremely Frustrated with Direct Axis - Account Closure Delays

I am extremely disappointed with the service I've received from Direct Axis. After settling my account in full on 22 July 2024, I expected my account to be closed and the hold on my bank account to be lifted so I could access my funds. However, it's now been 17 days, and I'm still waiting for them to take action.

Despite sending proof of payment four times and speaking to five different customer service representatives who all assured me that my case was a priority, nothing has been resolved. I’m still unable to access my funds, and this delay is causing me significant frustration and inconvenience.

The lack of communication and the failure to resolve what should be a straightforward issue is unacceptable. I would strongly advise anyone considering Direct Axis to think twice, as their customer service is clearly lacking.

I hope this review prompts some action, but so far, I am extremely unhappy with how this situation has been handled.