Extremely Disgusting Service

I am frustrated by the service I have received from direct axis of late. It's been quite some time requesting the paid up letter for my account without any help. At first I was informed of an amount due, which I paid, after that, another amount was introduced and eventually had to be paid. When I call the customer care, I get cut before I can even talk to the relevant personnel. I feel as though I am treated as if someone is making me a favor for granting me the paid up letter. Is this the level of customer care that direct axis has subjected itself too? I doubt it is a good quality standard. A trail of emails have been sent previously, clearly that does not bother the company. Clients are not a priority and as such, are subjected to so much frustration.