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Raymo d Van der walt

1 reviews | Active since Jul 2023

14 Jul 2023, 12:12

Extremely Disappointing Experience with Direct Axis

My recent encounter with Direct Axis has been nothing short of a nightmare. Their unprofessionalism and lack of basic manners are truly astounding. When attempting to communicate with their representatives, they abruptly hang up while I'm still speaking, leaving me feeling frustrated and unheard. Throughout my interactions, their constant use of the dismissive sound "huh" only further exemplified their unprofessional behavior.

My ordeal started when i wanted to make a loan ...2 months later after several attempts that the call me back regarding a settelment for aprevious loan to continue with existing aplication no one has phoned me back and every time its the same story the need to look at the settlement and call me back .....that never happens.

I sincerely hope that Direct Axis takes customer concerns seriously and makes the necessary improvements to ensure a more satisfactory experience for their clients.

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Replies (1)
DirectAxis
DirectAxis's reply14 Jul 2023, 14:01
Official
 Hello Raymo, 

Thanks for reaching out to us.  

Please accept our humble apologies for the unpleasant experience, we are here to assist.  

We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.  

Team DirectAxis