DR
Damien R
1 reviews | Active since Feb 2021
28 May 2021, 12:06
Extremely bad service from Direct Axis
This is the second time I am having a bad experience with Direct Axis. I have put through a loss of income claim but just to get this claim to be paid as per their arrangement is impossible. They skipped a month's payment and now I have their collection department hassling me for payment. I can never get hold of them in the claims department to rectify this. Very bad service
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DirectAxis's replyOfficial
28 May 2021, 16:51Hello Damien, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply28 May 2021, 16:51
Official
Hello Damien, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
Best regards,