Extremely Bad Service

I've been trying to call Direct Axis four times today. Technical problems are communicated by a voice recorder. after holding on the line for several minutes. Eventually I secured a contact with a staff member who redirects my call to 4 different people and the last one just hung up. I endured such pathetic service all year through with Direct Axis and am beyond anger. I have been trying to secure a settlement balance all morning and just cant get any decent service or even a staff member to assist me. Disgusting