Extremely bad experience

Dear Everyone:

I was authorised on Monday, November 22nd, and have been phoning to finalise the application until yesterday, when the system allegedly gave an error while transmitting money into my bank account, and upon consulting the team leader my application had to be reprocessed. A lady called to re-score my application and put my call to a different department, and a call was cut off without anyone answering. I later phoned as usual and was told that I would be called at 19:00, but nothing has transpired since then. Please help me, it's almost a week and I wouldn't apply if I didn't need the money.

Regards