ZZ
Zanele Z
1 reviews | Active since Sept 2021
13 Dec 2021, 15:17
Extremely bad customer service
very disappointing customer service they put you on hold for long so that the line drops without resolving your query, I’ve sent them proof confirming that I have consolidated my account with them, There’s no replay on emails and their customer service very ****ty someone spoke like they were sleeping while talking to me and they did not resolve my problem
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DirectAxis's replyOfficial
13 Dec 2021, 16:41Hello Zanele, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply13 Dec 2021, 16:41
Official
Hello Zanele, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis