PS
Pamela S
1 reviews | Active since Jan 2025
25 Jan 2025, 09:23
Extremely angry with Directaxis
Directaxis made a double debit of R10 000. on my account, and then they tell me, it will take 5 to 7 working days to credit back. Now what about my other financial obligations. Now my account my be overdrawn because of them, and they're not even bothered. I've never experienced any problems with them before, but this one strike is huge for me
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Replies (2)
DirectAxis's replyOfficial
25 Jan 2025, 09:43Good Day Pamela Sithole,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
DirectAxis's reply25 Jan 2025, 09:43
Official
Good Day Pamela Sithole,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
PS
Pamela S's updateReviewer Update
25 Jan 2025, 09:57I'm still being told about 5 business days, for my complaint to be attended to, I don't understand what's so difficult about immediately returning the money you know you weren't supposed to debit in the first place. I'm not happy with the response.
PS
Pamela S's update25 Jan 2025, 09:57
Reviewer Update
I'm still being told about 5 business days, for my complaint to be attended to, I don't understand what's so difficult about immediately returning the money you know you weren't supposed to debit in the first place. I'm not happy with the response.