Extremely angry with Direct axis - DOUBLE DEBITED MY ACCOUNT - RUDE STAFF

Phoned on the 30th of January when I saw that you have double debited me account. I was advised that a request will be loaded. I followed up on the 7th of FEB and I was transferred to recovery where I met the Rudest lady ever who said I will call you back before close of business on the 7th, guest what I am still waiting. Then on the 8th I phoned again and spoke to a girl who said she will ask the manager to approve the refund. On the 10th I phoned again and the lady said request was loaded it will take 24-48 hours. Well still no money. today I phoned again and quest what I was transferred over and over to either people that don't want to help or they put the phone down in my ear. Again I was told by collections or something she cannot help me she have escalated for someone to call me. I AM SORRY THIS IS THE WORST. YOU DON'T WORRY ABOUT YOUR CUSTOMERS AT ALL. I HAVE READ THAT ALOT OF CUSTOMERS IS COMPLANING ABOUT THE SAME. I NEED MY MONEY I DON'T EVEN HAVE FOOD TO EAT BUT WHAT DO YOU CARE. MY CREDIT RECORD IS BEING TARNISCH NOT YOURS. I WANT MY MONEY TODAY.