LP
Lionel P
1 reviews | Active since Mar 2011
02 Sept 2019, 07:46
Extra debit, no refund
Last month there was an error on my DirectAxis account and an amount of +/- R2000 was debited from my bank account in excess of the normal installment.
I understand - mistakes happen, but DirectAxis promised to refund me within a week, which didn’t happen. A few weeks later they called me and said they needed documents to verify me - a bit odd, but not unreasonable I guess.
They said they would pay out within 4 hours of receiving the documents, which still hasn’t happened, another few weeks later.
I’ve tried calling 3 times to complain about this and each time I end up getting disconnected while on hold.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
02 Sept 2019, 09:53Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply02 Sept 2019, 09:53
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
LP
Lionel P's updateReviewer Update
06 Sept 2019, 10:51Hi. Thank you for the reply, but I am still waiting 4 days later.
LP
Lionel P's update06 Sept 2019, 10:51
Reviewer Update
Hi. Thank you for the reply, but I am still waiting 4 days later.
DirectAxis's replyOfficial
10 Sept 2019, 09:55Hello, we're able to confirm that your refund has been processed, but if you require further assistance do let us know.
Best regards,
DirectAxis's reply10 Sept 2019, 09:55
Official
Hello, we're able to confirm that your refund has been processed, but if you require further assistance do let us know.
Best regards,
LP
Lionel P's updateReviewer Update
10 Sept 2019, 10:04Hello. Thank you, but I have checked my bank account and there's nothing.
LP
Lionel P's update10 Sept 2019, 10:04
Reviewer Update
Hello. Thank you, but I have checked my bank account and there's nothing.
DirectAxis's replyOfficial
10 Sept 2019, 10:23You're refund was processed on the 9 September. It takes 24/48 business hours for your refund to reflect in your bank account.
Best regards,
DirectAxis's reply10 Sept 2019, 10:23
Official
You're refund was processed on the 9 September. It takes 24/48 business hours for your refund to reflect in your bank account.
Best regards,