1 reviews | Active since May 2015
<p>I'm Sandile Shange, complaining about directAxis refusing to settle my account with them . I transferred more than the settlement quote to them on the 11th of august 2016 just to find that on the 25th of august 2016 they debit my account and the account Is active after talking to them via their phone number, I spoke to a service agent called Akhona she told me they don't give call referenceto customers, how crazy. I need them to close that account before end of business today.</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.