everyone says something different

We went from 'ma'am, the money will be in your account in 48 hours. To starting the whole process again.<br> Each time I call I speak to someone different and they have another protocol to follow. What is worse is that I have a loan with Sanlam through direct Axis and I feel like I am being treated like a someone of no importance after never missing a payment. If I do not have an answer tomorrow I will look for someone who can help without all this nonsense. I am also in the financial industry and I have never encountered such incompetence. <br> Please call me tomorrow or lose my business. Extremely upset. Tomorrow is the 6th day. Unacceptable.