Empty promises

I have sent many emails, I have called multiple times, and every time I have to speak to someone else, who makes promises, but never gets back to me. I’m extremely upset by this whole debacle.

I made a transfer to my loan account on the 3rd of January for R19 000. A few days after, I wanted to transfer money out of it again because, on my FNB app, it showed the money as available. On my first call to your call centre, I told them I had made a mistake and wanted the money refunded. This request was escalated and I received confirmation that the money would be refunded to me via email, sms, and phone call. It never happened. And every attempt I have made after that, to find out what is going on has been met with ignorance of what is going on, promises to call me back with an update, which never happened. Now, my account has been closed, and nobody is taking responsibility for the fact that I needed to be refunded. I need that money as a deposit on a new car, if I knew that I couldn’t transfer money to and from that account I would never have transferred it in the first place, which is why I was promised a refund.

I honestly don’t know what else to do anymore. Every attempt I have made to clear this up has been in vain. Please can someone just take responsibility for my account, go and listen to all my calls that have been recorded, read my emails, and refund me the money that has been agreed to. I’m really disappointed and to be honest, very ****ed off about the way things have been handled