LP
Linda P
1 reviews | Active since Jan 2013
18 May 2018, 13:52
EMAIL ME!!!!!!!!!!!!
Have been trying to get call centre to respond via email regarding my account as I'm out of the country and can't call. It's been three months and no response despite telling them countless times to email me!!!! Terrible service
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
18 May 2018, 13:59Hello. Thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply18 May 2018, 13:59
Official
Hello. Thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
18 May 2018, 14:44You account is no longer with DirectAxis, it has been outsourced to ADRS Financial Services. Your point of contact would be Nokuthula Mahlangu via email *** to assist with payment arrangements.
Best regards,
DirectAxis's reply18 May 2018, 14:44
Official
You account is no longer with DirectAxis, it has been outsourced to ADRS Financial Services. Your point of contact would be Nokuthula Mahlangu via email *** to assist with payment arrangements.
Best regards,
DirectAxis's replyOfficial
22 May 2018, 16:08Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply22 May 2018, 16:08
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
LP
Linda P's updateReviewer Update
23 May 2018, 13:34Hi, this matter is still no resolved. I have sent numerous emails to the email above with no response from them. Please provide a direct email address for me to contact Nokuthula Mahlangu directly. I have not received any response from the address you have sent above.
LP
Linda P's update23 May 2018, 13:34
Reviewer Update
Hi, this matter is still no resolved. I have sent numerous emails to the email above with no response from them. Please provide a direct email address for me to contact Nokuthula Mahlangu directly. I have not received any response from the address you have sent above.
DirectAxis's replyOfficial
23 May 2018, 14:49Hello, we have arranged for a consultant from ADRS to contact you.
Best regards,
DirectAxis's reply23 May 2018, 14:49
Official
Hello, we have arranged for a consultant from ADRS to contact you.
Best regards,