AC
Andries C
1 reviews | Active since Dec 2018
26 Mar 2021, 08:57
Early settlement incompetence
Directaxis is quite quick to help with a loan, however when settling the account early they are completely ***********. Firstly through my own error I overpaid my settlement quote, subsequently this is now the second month that an installment had been debited from my bank account. When contacting their "customer service " you can't get any proper responses, and you have to jump through a number of hoops that is inexplicable. Directaxis is as a matter of fact now borrowing money from me, and I cannot get it paid back to me.....
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DirectAxis's replyOfficial
26 Mar 2021, 11:35Hello Andries, Thanks for reaching out to us. We are extremely sorry to hear you feel that way and apologise for the poor service you have received. We care about our customers and always try to provide them with the most proficient service to ensure they are satisfied. We have escalated the matter onto our Support Team so that they can urgently log for closure on the account and payout the refund that is due to you. We will let you know as soon as everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply26 Mar 2021, 11:35
Official
Hello Andries, Thanks for reaching out to us. We are extremely sorry to hear you feel that way and apologise for the poor service you have received. We care about our customers and always try to provide them with the most proficient service to ensure they are satisfied. We have escalated the matter onto our Support Team so that they can urgently log for closure on the account and payout the refund that is due to you. We will let you know as soon as everything is sorted. Team DirectAxis
Best regards,