DD
Duncan D

1 reviews | Active since Jun 2009

27 Sept 2017, 12:00

early debits after I called in twice to stop them.

after three email attempts and 2 phone calls to Direct Axis to stop taken my debit order early they have gone in early into my account again. Do they not understand that when you tell them your salary is paid on the 25th that they can not expect to put the debit order through on the 22nd or 23rd already. This causes bank charges and the bank lists you as a bad payor because they do not do as instructed.

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Replies (2)
DirectAxis
DirectAxis's reply27 Sept 2017, 12:22
Official

Hello, thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply27 Sept 2017, 13:13
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis