TZ
Theunis Z
1 reviews | Active since Jun 2019
17 Dec 2020, 09:03
Early debit killing the consumer in December.
Direct Axis debited my account on the 15th of this month . My salary date is the 21st. No one in this institution check when my actual salary date for December is. I was told that FNB allowed three early dates to be billed the 15th, 18th and 21st. I had a horrid time trying to speak to call center agents this morning and were sent from pillar to post for 30 minutes with no resolution. I was told to fill in forms and wait for 24 to 48 working hours which will bring me back to monday. this mean that i am seriously cashflow horrid position for 7 days without resolution.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
17 Dec 2020, 09:50Hello Theunis, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we understand and acknowledge your frustration. Our Collections Team is refunding all customer accounts that have been affected. We have escalated your request as of high importance so that they can assist you and refund your account as efficiently as possible. Team DirectAxis
DirectAxis's reply17 Dec 2020, 09:50
Official
Hello Theunis, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we understand and acknowledge your frustration. Our Collections Team is refunding all customer accounts that have been affected. We have escalated your request as of high importance so that they can assist you and refund your account as efficiently as possible. Team DirectAxis
TZ
Theunis Z's updateReviewer Update
17 Dec 2020, 10:17Thank you for your reply. However, you have not given me a resolution and I am at this moment in the same predicament as I were when I lodged the complaint. You have put your customers in a whole lot of trouble because of your actions. Causing me to go through issues which you as a company do not care for. As a consumer i have to fight to survive and fluff feedback does not cut it.
TZ
Theunis Z's update17 Dec 2020, 10:17
Reviewer Update
Thank you for your reply. However, you have not given me a resolution and I am at this moment in the same predicament as I were when I lodged the complaint. You have put your customers in a whole lot of trouble because of your actions. Causing me to go through issues which you as a company do not care for. As a consumer i have to fight to survive and fluff feedback does not cut it.
TZ
Theunis Z's updateReviewer Update
17 Dec 2020, 14:10Thank you Direct Axis for actually handling the debiting of my account while i was assisted by one of their resources.
TZ
Theunis Z's update17 Dec 2020, 14:10
Reviewer Update
Thank you Direct Axis for actually handling the debiting of my account while i was assisted by one of their resources.
DirectAxis's replyOfficial
17 Dec 2020, 15:00Hello Theunis,
Thanks for responding to us.
We apologise once again for the inconvenience we may have caused.
Our Collections Team tried contacting you but your cell phone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Thanks for responding to us.
We apologise once again for the inconvenience we may have caused.
Our Collections Team tried contacting you but your cell phone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
DirectAxis's reply17 Dec 2020, 15:00
Official
Hello Theunis,
Thanks for responding to us.
We apologise once again for the inconvenience we may have caused.
Our Collections Team tried contacting you but your cell phone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
Thanks for responding to us.
We apologise once again for the inconvenience we may have caused.
Our Collections Team tried contacting you but your cell phone remained unanswered. Please provide us with a suitable time to call.
Team DirectAxis
TZ
Theunis Z's updateReviewer Update
18 Dec 2020, 07:378 in the morning
TZ
Theunis Z's update18 Dec 2020, 07:37
Reviewer Update
8 in the morning