DR settlement discount misinformation from staff

I called in Nov to get my settlement amount, I asked the lady if they provide a settlement discount and she said yes but I should call in when I have the funds available. I called in last week Wednesday and asked for a settlement and asked if they can offer me a discount the lady said yes she just needs to escalate and provide feedback in 3 days, today I called in and Kuhle tells me the people I spoke to actually don't know what they are talking about and that they don't have offer discount on settle for customers on DR. so why do you have employees that don't know what they are doing? why do you hire people who don't know how to do their job? I have wasted airtime and my time on something that doesn't exist after being assured twice that it does.