Double deductions by Directaxis

Item: DirectAxis
Rating: 1
Author: Philile S

I had a personal loan with direct axis that I settled on the 21st of July 2023 and to my surprise they double deducted my account with an amount of R5289 x 2 amounting to R10500.

I have been calling and emailing but they are refusing to refund me.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

17 Aug 2023, 08:13

Hello Philile,

Thanks for reaching out to us.

We apologise for the inconvenience caused in the process of getting your account closed.

We understand your frustration and are here to assist.

We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.

Team DirectAxis

Best regards,

DirectAxis's reply17 Aug 2023, 08:13

Official

Best regards,

DirectAxis's replyOfficial

23 Aug 2023, 08:17

We're pleased that our CRM Team has been in contact with you, but if you require further assistance, please let us know.

Best regards,

DirectAxis's reply23 Aug 2023, 08:17

Official

We're pleased that our CRM Team has been in contact with you, but if you require further assistance, please let us know.

Best regards,

Double deductions by Directaxis

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